General Terms of Supply

1. Formation of an order

An RFQ is not an order. A supply order is formed only when ICE accepts the buyer’s Purchase Order or issues written confirmation based on a valid quotation.

2. Quotation priority

The final quotation and accepted order confirmation take priority over general website descriptions. Item, quantity, price, taxes, lead time, delivery basis, validity, payment and exclusions should be read together.

3. Prices and taxes

Unless stated otherwise, prices are in the currency shown and may exclude VAT, freight, unloading, customs, inspection, certification or site charges. Applicable charges are stated or clarified in the transaction documents.

4. Payment

Payment terms are transaction-specific and may include advance payment, cash on delivery, bank transfer, staged payment or approved credit.

5. Availability and lead time

Availability may depend on third-party stock or production. Lead times are estimates unless expressly guaranteed in writing and may change before order confirmation.

6. Delivery and access

The buyer must provide the correct delivery address, receiving contact, hours and any site, gate, safety, unloading or access requirements.

7. Inspection

The buyer should inspect goods promptly and report visible shortage, damage, wrong item or material discrepancy within the period stated in the quotation or a reasonable period where none is stated.

8. Returns and cancellations

Returns or cancellations are not automatic for B2B special-source items and may depend on supplier approval, product condition, restocking charges, special-order status and costs already incurred.

9. Warranty

Manufacturer or supplier warranty terms apply where available. Warranty does not cover misuse, incorrect installation, unauthorized modification, normal wear, unsuitable storage or use outside specification.

10. Technical suitability

The buyer is responsible for confirming suitability and project, consultant, HSE or authority approvals. ICE can source against a specification but does not replace the buyer’s engineering approval unless separately agreed.

11. Equivalent products

Any proposed equivalent should be technically reviewed and approved by the buyer where approval is required. Lower price or faster availability does not by itself establish technical equivalence.

12. Force majeure

Subject to applicable law, ICE is not responsible for delay caused by events beyond reasonable control such as manufacturer shutdown, transport disruption, customs delay, government action, conflict, severe weather, shortage or major communications/power failure.

13. Restricted items

Regulated, licensed or technically restricted products are supplied only subject to applicable legal, safety, licensing, import and technical requirements.

14. Governing law and disputes

The parties should first seek good-faith commercial resolution using the RFQ, quotation, PO and delivery records. Unless specifically agreed otherwise, applicable Egyptian law governs the transaction.